UPDATE (WKOW) — As of Saturday morning, Metcalfe’s at Hilldale has resumed business.
The store had been closed after a water main break Wednesday.
Madison (WKOW) — Madison water utility staff have dealt with more than a dozen water main breaks in the Madison area.
One private water main break at Hilldale Mall forced stores to close Wednesday and some stayed closed Thursday.
“I’ve been in business 35 years and I’ve never had this happen,” Jim Meier, Metcalfe’s Market Hilldale Manager, said. “So this is different.”
Metcalfe’s Market was one of the ones closed Thursday.
Meier was dealing with phones ringing off the hooks all morning with customer concerns.
He saw the break as it was happening.
“I was shocked, I guess I didn’t know water could do that coming through the cracks like that, especially in such cold weather,” Meier said.
Crews were able to track the pipes all the way to find the break underneath a set of pots in front of Motherhood Maternity.
Contractors won’t be able to make the fix until Friday morning because they need temperatures of at least zero degrees Fahrenheit to be able to make the repairs.
Kristen Riniker with Hilldale Mall’s Management office said all but 8 of the stores decided to close because of the cold on Wednesday, but the water main break caused the rest of them to close.
By Thursday about 20 stores were open, but most will be closed until at least Friday at noon.
“We just suggest calling ahead or checking the social media channels of your destination of choice before heading out,” Riniker said. “It’s still cold and we don’t want people to be out there longer than they have to be.”
Over at Metcalfe’s, there were still some preparations underway to get things ready for Friday.
“We don’t make anybody come to work under these types of conditions,” Meier said. “If they want to show up, that’s great, we usually have something to do. Obviously, customers have to purchase their goods elsewhere today but our customer base is pretty good, they’ll be back hopefully by noon tomorrow.”
That’s all dependent on when the mall’s contractors get the work done.
You can find adjusted store hours on this website.