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UPDATE: TDS, AT&T phone service restored

UPDATE (WKOW) — All phone service has been restored, according to a Facebook post from the Richland County Sheriff’s office.

“Phone lines are back up and working normally,” the post said simply.

An outage map also showed a significant reduction in the number of reported outages in AT&T service.


UPDATE (WKOW) — TDS tells 27 News service is restored for all of its customers as of 3:25 p.m.

The outage map on AT& T’s website still shows some outages in Dane County and Richland County.


UPDATE (WKOW) — Several thousand customers are being impacted by phone outages in southern Wisconsin.

About 4,000 TDS customers are impacted in Dane County.

The Richland County Sheriff’s Office also reports some AT&T customers are experiencing outages. The outage may impact 911 calls. The sheriff’s office is asking anyone with an emergency in Richland County to contact (608) 475-2308.

TDS released a statement to 27 News:

“A portion of the TDS customer base (less than 4,000 customers estimated) in Dane County is experiencing degraded phone services due to a signal transfer issue in one of our phone switches. This does not impact all customers, but those connected through this particular phone switch are unable to make long distance calls and may not be able to make local calls. In some cases this impacts 911, but it is dependent on the signal transfer and connection to the 911 center. Therefore we issued a widespread statement on 911 via social media out of an abundance of caution. AT&T is working on a solution to restore signal transfer services to TDS and other impacted carriers.”


MADISON (WKOW) — TDS telephone service is down in much of Dane County, according to a press release from Dane County Executive Joe Parisi.

“TDS telephone service is down in much of Dane County,” Parisi said. “Use cell phone to contact 911 in an emergency.”

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