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Spas and salons slowly getting back to business, working to keep customers safe

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WISCONSIN DELLS (WKOW) -- After months closed due to the pandemic, spas and salons are reopening.

The industry has been hit particularly hard because social distancing is nearly impossible when receiving spa services.

Sundara Inn & Spa in Wisconsin Dells is opening its doors Thursday for the first time since it closed in March.

Since it opened in 2003, the spa has never closed for an extended period of time.

The reopening plan includes safety measures starting at check-in. The resort installed plexi-glass shields in front of attendants so they can keep their distance when guests go to register.

The resort is also asking guests to limit who comes into the lobby to one person per household.

General Manager John Morris said the spa has also spent the past few months deep cleaning the campus and training staff.

"The rooms they've been sanitized thoroughly," he said. "We did a spraying on every inch of the building. So we feel very comfortable with that."

Morris said they are also opening the pools and restaurants with reduced seating. The spas will be open with all staff wearing masks and gloves.

"We think by assuring the public that we are taking all the necessary safety precautions, we think we're in a great position," he said.

Morris said the resort is already seeing a high demand for their services, selling out its first two days.

"We've averaged well over a hundred phone calls a day and about a hundred appointments a day," he said. We're booking. People couldn't wait for Sundara to open. They're very loyal to us."

Morris said he needs consumer confidence in the resort to continue to help the spa bounce back economically but he said he believes Sundara is in a better spot than other resorts. He said by design, the spa doesn't attract or rely on large crowds or gatherings. Sundara does not host weddings or conventions.

Morris expects smaller-scale, relaxation-based vacations to bounce back faster.

"What we have as a product here is what society needs right now in this uncertain times," he said.

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