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Getting Answers: Making the most of your virtual visit with a medical provider

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MADISON (WKOW) --  Since the start of the COVID-19 pandemic, telehealth has become the norm for many patients needing to connect with a medical provider. Hospitals say because of the popularity and convenience of this option, it is likely that phone and video appointments are here to stay.

Because telehealth is a new experience for patients and providers alike, video appointments can feel a little strange at first. UW Health has several tips for people preparing for a virtual appointment:

Before the visit:

  • Select a quiet spot with good lighting. Avoid sitting with your back to a window, as that can darken your video image.
  • You should never do a virtual visit while driving.
  • Log in to your appointment early to ensure your device, audio, and video are working properly.
  • Consider sharing the hyperlink with other family members.
  • Make sure your web cam is at eye level.
  • Make a list of questions, concerns, and the medications you are taking.


During the visit

  • Be patient and flexible. Just like with face-to-face appointments, it’s possible that your provider could be running a little behind. Don’t assume the appointment was canceled.
  • Ask questions and repeat instructions your doctor gives you to ensure you understood everything.
  • Have a paper and pen available to take notes.
  • Determine how you should follow up in the future.

UW Health says patients should never wait to address symptoms like sudden chest pain, weakness in one side of the face or body, or sudden difficulty breathing. If patients experience these symptoms, they should call 911 immediately.

Emily Friese

27 News Producer

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