MADISON (WKOW) -- Shortly after moving into The Crossings at Elver Park Apartments last August, Camille Robinson said she got sick.
"The cough was so bad," she told 27 News. "I had really bad chest tightness. I was noticing I was using my inhaler all the time."
As months passed during the pandemic, Robinson said her cough turned into an infection, and thought she had the coronavirus. But she said a test confirmed she didn't have COVID-19.
Robinson said, around the same time, her air conditioning unit stopped working. So, she opened it up, and she was horrified to see mold.
She said there was also mold in her ceiling and in her cabinets.
"I started to see for myself, and was like, 'Oh my goodness, I've never had to deal with something like that before,'" she said.
Robinson told 27 News she immediately contacted Madison Property Management, the company that manages her apartment.
"I would start sending them emails, and I don't know if they took me seriously or not until I started sending them photos," she said.
Robinson said MPM told her they were short-staffed. After more weeks passed with no changes, she contacted the city of Madison Building Inspection.
Records show city officials found many other infractions in more apartments also owned by Madison Property Management.
"I just would like to see somebody take care of this place," Robinson said. "Either you start getting fines or you start getting stripped of your responsibilities."
The city sent Robinson a letter saying she and other renters in the building can have part of their rent refunded because some of the violations weren't brought up to code.
27 News spoke with the property manager of Robinson's apartment. After he declined an on-camera interview, 27 News received the following statement on July 31.
Approximately six weeks after we assume management of this apartment we received a maintenance request to repair the PTAC heating and cooling unit. Upon inspection, our technician called a licensed HVAC contractor to complete the necessary repairs.
Approximately 30 days later, we received another call from the resident indicating that the unit was not cooling properly but the resident subsequently canceled the request because the unit was working properly again.
Your visit with me today was the first time I became aware that all defects had not been taken care of during the original HVAC inspection. Now that I am aware, we will immediately have this unit cleaned and repaired or replaced as necessary.
Thank you for your notice.James Stopple, CPM
Madison Property Management, Inc.